Archive for the ‘Toyota’ Category
The “recall” or withdrawal and improvement happened to Toyota earlier this year began to recede, at least in the UK. It is said that 95 per cent from 170 000 units of the recall has been successfully completed by this largest car manufacturers in Japan.
Recall was done because the gas pedal sometimes causes sudden car acceleration. The numbers reach millions of units worldwide. “Because of the impact of the news world wide, consumers’ consideration toward the products of Toyota decreased sharply. But, in June, the condition began to improve. We already handle 95 percent of the total calls and repairs,” said Miguel Fonseca, managing director of Toyota UK.
Toyota Party in the UK stated that it was only one step away to restore the situation to normal. For that, the notices to consumers are given at least four times through the mail to fix the car.
This step has been proven effective and informing the campaign call for improvement. In addition, Toyota UK also maintain good relationships with customers so that they will maintain their trust toward the company regardless to the problems they faced. A special program of “My Toyota Your Toyota,” was created to maintain good relations with Toyota’s customers.
Posted in Toyota